Refund policy

Refunds

Please be advised that Mielos DTC does not accept returns or offer exchanges. All purchases that fall outside of the Return Policy are final and non-refundable. If you have questions, reach out to customer service via help@mielos.com.

If your purchase was made from Mielos.com and the product received is incorrect, damaged, or missing from the order, you may be entitled to a refund, replacement, or credit if Mielos DTC is notified within 30 days of receipt. A return, credit, or exchange will not be reviewed if contact isn’t received within 30 days from when the order was delivered.

Please note that when you contact us, you will need to provide a photo of the packing slip, product, and the box it was shipped in showing the shipping label. Once Mielos DTC’s customer service team receives your inquiry, it will be processed typically within 5 business days.

If you purchased one of our products at an independent retail location or through a third-party website, the return/refund/credit request must be handled directly by that store or website where the purchase was originally made.

Mielos DTC retains the right to deny any refunds/credits for any reason. Mielos DTC also reserves the right to deny service or sales to any person(s), business, or entity for any reason.

You can always contact us for any return question at help@mielos.com.